User Privacy Policy
This Privacy Policy explains how Zet collects, uses and protects your personal information when you register, play or use our services in Canada. We take your privacy seriously and describe below the types of data we collect, how we use it, who we may share it with, and the choices you have about your information.
Types of data we collect
We collect different categories of information to operate accounts, process payments and provide customer service. These include personal data, technical data and transactional data.
Personal data
Personal data may include your name, date of birth, email address, phone number, postal address, ID documents for verification, and any information you provide when contacting support. We require verified identity information for withdrawals and to meet our account security checks.
Technical data
Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, and interaction data from your use of our website on desktop or mobile. We use this information to keep the service running and to diagnose issues.
Transactional data
Transactional data includes your account activity, bets and game history, deposit and withdrawal records, payment method details and bonus activity. This data helps us process transactions, monitor for fraud and provide accurate account statements.
How we use your information
We use personal and technical data to create and manage your account, process deposits and withdrawals, perform identity checks, respond to support requests, detect and prevent fraud, and improve site performance. Transactional data is used for accounting, dispute resolution and compliance with legal obligations.
Data protection practices
We protect your information using industry-standard measures such as encryption in transit, access controls and secure storage. Access to personal data is limited to authorized staff and service providers who need it to perform their duties. We retain information for as long as needed to operate your account and to meet legal or regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, improve site functionality and analyse usage patterns. You can manage cookie settings in your browser, but disabling certain cookies may affect how the site works.
User rights
Canadian users have rights to access, correct and request deletion of personal data we hold, subject to applicable legal and operational exceptions. You may also object to or restrict certain processing where permitted. To exercise your rights contact us using the details below.
Access, correction and deletion
To request access to, correction of, or deletion of your personal information, please contact [email protected]. We will respond to verified requests and may require proof of identity before making changes for security reasons. Some data may be retained where required by law or for legitimate business purposes.
Information sharing and third parties
We may share information with payment processors, identity verification providers, analytics and security vendors, and law enforcement when required. We require third parties to protect your data and only use it for specified purposes.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will post a notice on our site. Continued use of the service after updates indicates acceptance of the revised policy.