Responsible Gambling Policy

We are committed to safer gambling and to helping players keep play enjoyable and under control. Our approach focuses on clear tools, practical limits and accessible support so customers can manage their activity, protect their account and step away when they need to. Below you will find the options we provide and guidance on spotting and addressing problematic behaviour.

Player protection principles

We prioritise player safety by offering easy-to-use controls, transparent information and responsive support. We encourage responsible play for everyone and promote measured, controlled sessions. Our staff will treat requests for limits or account changes promptly and without judgement.

Activity-control tools

Players can adjust activity directly from their account. Controls include configurable deposit and loss limits, session time limits, and temporary account breaks. We make these options available 24/7 so adjustments can be made whenever needed.

Deposit limits

Daily, weekly and monthly deposit limits are available and can be set or lowered at any time from your account settings. Limits aim to keep spending predictable and aligned with personal budgets. We recommend choosing amounts that reflect regular discretionary spending rather than essential costs.

Loss limits

Loss limits let you cap the total amount you can lose over a day, week or month. Setting a loss limit helps prevent chasing losses and keeps play within planned parameters. Limits can be changed downwards immediately; increases may be subject to a cooling-off period.

Time limits and account breaks

Session and daily time limits are available to restrict how long you can play. You can also take an account break - a short-term suspension that pauses account activity for a set number of days. Breaks are useful when you want a clear separation from play.

Self-exclusion

If you need a longer pause, self-exclusion lets you close access to the account for a defined period. During self-exclusion we block logins and promotional contact. We will provide information on reactivation steps once the exclusion period ends.

Signs of problematic behaviour

Common warning signs include spending more than intended, increasing session length, borrowing to play, hiding activity from others, or feeling distressed about play. If you notice these changes, consider using limits, taking a break or contacting support.

Tips for maintaining control

Set realistic deposit and time limits, use session alarms, avoid playing when stressed or tired, and treat gambling as entertainment rather than income. Regularly review account history to track spending and take breaks when play stops feeling enjoyable.

Professional help and support organisations

If you need further assistance, contact your provincial helpline or national problem gambling services for confidential support. Health professionals and counselling services can offer practical strategies. If you are at immediate risk, contact local emergency services or a trusted health provider.