User Terms and Conditions

This page describes the rules that govern use of our platform and the relationship between us and our users. By registering an account or using the services you accept these terms and any rules published on the site. We operate the online casino and betting services and provide account, payment and support functions; you are responsible for complying with the obligations set out below.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Only one account is permitted per person. You must provide accurate information when registering and update your details if they change. We may require identity and ownership documents for account verification or withdrawals. If we suspect unauthorised use, fraud or breach of these terms we may suspend, restrict or close accounts and withhold funds pending investigation.

Eligibility requirements

To use the platform you must be at least 18 years old and legally permitted to gamble in your place of residence. We do not permit accounts for persons located in restricted territories. We may refuse registration or block access where local laws prohibit participation or where verification checks are not satisfactorily completed.

Acceptable platform use

Users must not attempt to manipulate games, use automated tools, open multiple accounts, or engage in collusion, money laundering, chargeback abuse or any fraudulent activity. Abusive, threatening or harassing behaviour toward staff or other users is not allowed. We monitor activity for compliance and may take action including account closure, cancellation of winnings and reporting to relevant authorities where appropriate.

General bonus and promotion rules

Bonuses and promotions are subject to specific terms which apply in addition to these general rules. Wagering requirements, maximum bet limits and game contribution rates apply and may differ by offer. For certain promotions the wagering requirement is 35x the deposit plus bonus and free spin winnings may carry a 40x requirement; expiry periods and activation steps apply and are stated with each offer. Abuse of promotions may lead to forfeiture of bonus funds and closure of the offer.

Deposits and withdrawals

We accept a range of deposit methods and denominated currency options; minimum deposit is C$10 and minimum withdrawal is C$20. Withdrawal processing may depend on the chosen method and completion of verification checks. We do not normally charge fees for standard payment methods, but third-party fees may apply. Daily, weekly and monthly limits may be set on accounts and withdrawal ceilings can vary by payment method and account status.

Dispute resolution

If you have a complaint please contact our support team at [email protected] with full details and relevant account information. We will investigate and respond. If a dispute cannot be resolved directly we will outline further steps for escalation and, where appropriate, the options for independent mediation or legal remedies available under applicable law.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified on the site or by message to your registered account. Continued use after changes are posted constitutes acceptance of the updated terms. You should review this page regularly and contact support if you have questions about any change.