Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with account verification, withdrawals, deposit problems and site access. Contact the team through convenient communication channels for quick assistance, troubleshooting or to submit feedback. We provide clear, practical responses and fast follow-up on any account or technical matter. Available in English and French as needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email) |
| General enquiries | [email protected] (billing and account) |
| Affiliate enquiries | [email protected] (partnerships) |
| Phone | +1 416 582 4913 (calls Mon-Fri) |
| Working hours | 24/7 (live chat; email replies within 24 hours) |
Email assistance
Email is our preferred way to handle detailed requests, account issues, or situations that require explanations or documents. Please include a clear subject line and attach any relevant files. Make sure your contact details are up to date to avoid delays in processing. Emails with complete information help us resolve requests faster and keep your account secure.
Send us a message
Response Time
Our support team typically answers most inquiries within one business day. For routine requests, you can expect a prompt reply; however, complex issues that require verification, review or coordination with third parties may take longer depending on their nature. If your case needs extra time we’ll keep you updated on progress and estimated resolution time.
Feedback
We're keen to hear from you. Share feedback, suggestions or ideas to improve the site, and we will review every message carefully and use your input to refine features, promotions and the overall user experience. Your comments help us fix issues and shape new options, so thanks for taking a moment to tell us what would make the site better.